Guide
How to use the Returns & SAFE-T Tracker
1. Download the reports
Returns report
- 1In Seller Central go to Reports → Return Reports.
- 2Choose a date range of the last 90 days (by return request date) and click Request.
- 3Download the report when it's ready and upload it here.
Orders report (optional, for return rate)
- 1Go to Reports → Fulfilment → All Orders (or Orders → Order Reports).
- 2Choose the same date range and download the .txt file.
Menu names in Seller Central change now and then. If a label looks different, search the report name in Seller Central's search bar.
2. Read the results
Act now
Refunded returns that never came back, plus returned items whose claim window ends within 7 days.
Not returned
Return requested long ago and still not delivered to you. If the buyer was refunded, you may be owed money.
Delivered back
Items that reached you, with an estimated claim deadline. Inspect each one.
Claims
SAFE-T claims already filed and what they paid.
By SKU / Reasons
Return rate per product and the reasons buyers give.
3. What to do next
- Not returned: check the tracking ID with the carrier. If it's lost or the buyer kept the item after a refund, file a SAFE-T claim from Orders → Manage SAFE-T claims with the order ID.
- Delivered back: open the parcel on camera. If the item is damaged, used, missing parts or not yours, file a SAFE-T claim with photos before the deadline.
- High return rate: read the top reason. "Not as described" or "too small" means fix the listing (size chart, photos, bullets); "defective" means talk to your supplier or packing.
4. Good to know
- •Claim windows and eligibility rules change. The deadline shown is an estimate from your setting; check the current rule on the SAFE-T claim page in Seller Central.
- •Record unboxing videos for high-value returns: claims with evidence are approved far more often.
- •FBA returns are handled by Amazon. Use the FBA reimbursement finder for those.
5. FAQ
Why is a return "not returned" if it's still in transit?
It passed your "not returned" day limit. Raise the limit in settings if your returns usually take longer.
Does this file a claim for me?
No. It tells you which orders to claim and by when; claims are filed in Seller Central.
It says a column is missing. What now?
You probably uploaded a different report, or Amazon renamed a column. Download the report exactly as in step 1. If it still fails, tell us the report name and we'll add support.