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Return scanner: find returns that never came back
Upload your returns / RTO reports, then scan each returned parcel as it arrives and mark its condition. You get a claim list: returns the marketplace says were delivered that you never scanned, and returns that came back damaged, used or with the wrong item.
1. Upload the returns reports
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Where do I download the returns report?
- Meesho: Supplier Panel β Returns/RTO β choose the dates β Download. Download both customer returns and RTO.
- Flipkart: Seller Hub β Returns β filter by return type (customer / courier) β Download, or Reports β Returns report.
- Amazon: Seller Central β Reports β Return Reports (seller-fulfilled returns) β pick the dates β Download.
- Any CSV or Excel file with an AWB, tracking ID or order ID column works. Several files at once are fine.
2. Scan each parcel
Scan a parcel to start.
Your scans are saved in this browser only, so a refresh doesn't lose them. Use the same phone or computer until you finish.
Why scan returns at the door
Marketplaces mark a return "delivered" when the courier says so. If the parcel never reached you, or came back with the wrong product, used or empty, you can only claim if you notice within the marketplace's claim window, which is often just a few days. Scanning every return as it arrives turns that into a list you can act on the same day.
- 1. Every morning download the returns / RTO report for the last few weeks and upload it here.
- 2. Record an unboxing video of each return, scan its AWB and mark the condition. Marketplaces usually ask for that video for damaged, wrong or empty returns.
- 3. Claim from the lists: "Delivered, not received" and "Problem returns". The CSV has the order ID, AWB and SKU each claim form asks for.
Claim windows and the proof required differ by marketplace and change often. Check the current rules in your seller panel; this tool doesn't file claims for you.